Privacy Policy

Privacy Commitment

Nexifi is committed to protecting the personal information provided to us, or otherwise collected by us, whether offline or online, including through this website, our services, software and software as a service (Services) in line with applicable data protection laws.

Your personal information will:

• Be processed lawfully, fairly and in a transparent manner by Nexifi;
• Only be collected for the purposes described in the ‘collection and use of personal information’ section below and not further processed in a manner that is incompatible with the purposes Nexifi has identified;
• Be collected in a way that is limited to what is necessary in relation to the purpose for which the personal information is processed;
• Be kept up to date, accurate and complete where it is within Nexifi’s control to do so (please let Nexifi know if you would like us to correct any of your personal information);
• Be kept in a form which permits Nexifi to identify you, but only for so long as reasonably necessary for the purposes for which the personal information was collected; and
• Be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.

Nexifi Privacy Policy

This Privacy Policy applies to the processing of personal information relating to the customers of Nexifi, and we, us or our means Nexifi Pty Ltd (ABN 75 674 802 209). It considers the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and explains how Nexifi collects, stores, uses and shares (‘processes’) your personal information when you use our products and services, or interact with us when we provide services

This Privacy Policy was last updated on 4 May 2026. Nexifi will, from time to time, update this and will be posted on https://www.nexifi.com.au/privacy-policy/.

Nexifi may vary this Privacy Policy at any time and at our discretion. We may update this Privacy Policy from time to time by publishing an updated version on our website. Where required by law, or where changes are material, we will take reasonable steps to notify you.

For any questions or notices, please contact our Privacy Officer at: Email: info@nexifi.com.au

Types of personal information Collected and Processed

Generally, Nexifi collects and processes personal information depending on the products and services you have with us, how you use them and our relationship with you.

The types of personal information that may be collected directly from you or from third parties include:

• Your name;
• Your contact details, including email address, mailing address, street address and/or telephone number;
• Details of your role and the business you work for;
• Details of products and services we have provided to you and/or that you have enquired about, and our response to you (including for any support requests);
• Your signature where you sign a document with us;
• Any personal information within the data you share with us;
• Your payment details (through our third party payment processor);
• Your preferences and/or opinions;
• Information you provide to us through customer surveys;
• Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
• Information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
• Additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
• Any other personal information requested by us and/or provided by you or a third party.

Collection and Use of personal information

Nexifi may collect, hold, use and disclose personal information for the following purposes:

• To enable you to access and use our Services, and any associated applications;
• To contact and communicate with you;
• For internal record keeping, administrative purposes, invoicing and billing purposes;
• For analytics, market research and business development, including to operate and improve our Services, and any associated applications;
• To run promotions or offer additional benefits to you;
• For advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
• To comply with our legal obligations and resolve any disputes that we may have;
• If you have applied for employment with us or to consider your employment application; and
• Please be aware that if you choose not to provide your personal information to Nexifi, we may not be able to conduct business with you.

Disclosure of personal information to Third Parties

Nexifi may disclose personal information to:

• Third party service providers for the purpose of enabling them to assist us in providing our Services to you, including (but not limited to) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• Our employees, contractors and related entities;
• Our existing or potential agents or business partners;
• Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• Other third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.

Data Transfers

The countries to which Nexifi transfers personal information for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

(i) we will perform those transfers in accordance with the requirements of applicable law; and

(ii) we will protect the transferred personal information in accordance with this Privacy Policy.

Rights and Control Over personal information

By providing personal information to Nexifi, you acknowledge that you have read our Privacy Policy and that it sets out how we collect, hold, use and disclose your personal information.

Information from third parties: If Nexifi receives personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have notified that person prior to providing their personal information to us.

Anonymity: Where practicable, Nexifi will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Unsubscribing: To object to processing for direct marketing/unsubscribe from Nexifi’s email database or opt-out of communications (including marketing communications), please contact us using the details provided below or opt-out using the opt-out facilities provided in the communication.

Correction: If you believe that any personal information Nexifi holds about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.

Access: you can contact us to request access and obtain a copy of the personal information that Nexifi holds about you, including whether it has been shared or disclosed, and details about categories of personal information held.

Complaints: If you wish to make a complaint, please contact Nexifi using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant authority in the country in which you are based.

Storage and Security

Nexifi is committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Cookies and Web Beacons

Nexifi may use cookies on our Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies may allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our advertising campaigns.

Nexifi uses the following cookies:

• Strictly necessary cookies: cookies required for the operation of Nexifi’s Services. They include cookies that enable you to log into secure areas of our Services, use a shopping cart or make use of e-billing services;
• Analytical / performance cookies: cookies that allow Nexifi to recognise and count the number of visitors to our Services and to see how visitors move around our Services when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily; and
• Functionality cookies: cookies used to recognise you when you return to our Services and enable us to personalise our content for you and remember your preferences (for example, your choice of language or region).

You may choose to restrict or refuse cookies by:

• Activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website; and
• We may use web beacons on our Services from time to time. Web beacons are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page (please see www.google.com/policies/privacy/partners).

Links to other websites

Nexifi Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Data Retention

Nexifi will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is not subject to these retention requirements, we take steps to destroy or de-identify personal information when it is no longer required for a legitimate business reason.